Privacy Policy

The data controller is ASHDOWN PLUMBING & HEATING LIMITED (company no. 04465252), registered office 14 Channel View Road, Eastbourne, East Sussex, England, BN22 7LT.

For any privacy question or to exercise your rights, contact support@ashdownph.shop.

• Order data (name, shipping address, email, order details) — to fulfil your order. Lawful basis: performance of a contract.
• Payment data — card payments are handled by Stripe; we receive confirmation and limited details, never your full card number. Lawful basis: contract.
• Enquiry data (name, email, message) — to respond to you. Lawful basis: legitimate interest / your consent.
• Usage & cookie data — see our Cookie Policy. Lawful basis: consent for non-essential cookies.

We share data only with service providers who help us run the store, under appropriate agreements:

• Stripe — payment processing.
• Shipping carriers — to deliver your order.
• Email and hosting providers — to operate the site and reply to you.

We do not sell or rent your personal information to anyone.

Some providers are located outside the UK/EEA. Where data is transferred internationally, we rely on appropriate safeguards such as the UK International Data Transfer Agreement / Addendum or equivalent contractual protections.

We keep order records for as long as needed to fulfil the order and meet legal, tax and accounting obligations (typically up to 6 years). Enquiry data is kept only as long as needed to handle your request.

You have the right to access, correct, erase, restrict or object to processing, to data portability, and to withdraw consent at any time.

To exercise any right, email support@ashdownph.shop. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk, or your local supervisory authority.

If you are a California resident, you have the right to know what personal information we collect and how it is used, to request deletion or correction, and to opt out of the "sale" or "sharing" of personal information.

We do not sell or share your personal information as those terms are defined under the CCPA/CPRA. We honour Global Privacy Control (GPC) signals. To make a request, email support@ashdownph.shop. We will not discriminate against you for exercising your rights.

The site runs entirely over encrypted HTTPS, and payments are handled by a PCI-DSS certified processor. We apply appropriate technical and organisational measures to protect your data.

Our store is intended for adults. We do not knowingly collect personal information from children under 16.