Terms & Conditions

This website (the "Site") and the Ashdownph store are operated by ASHDOWN PLUMBING & HEATING LIMITED, a company registered in England and Wales under company number 04465252, with its registered office at 14 Channel View Road, Eastbourne, East Sussex, England, BN22 7LT.

You can contact us at support@ashdownph.shop or +44 7461 214017.

We sell general consumer household and convenience bathroom accessories, including anti-slip mats, suction grips, shower seating and related items.

Our products are not medical devices. They are not intended to diagnose, treat, cure, prevent or mitigate any disease, injury or medical condition, and they are not mobility aids, disability aids or fall-prevention devices. Product descriptions are provided for general information; you are responsible for deciding whether a product is suitable for your needs and for following the installation and usage instructions.

Suction grips and grip bars are convenience steadying holds for light hand support only and must not be used as primary weight-bearing supports.

All prices are displayed and charged in US Dollars (USD). We take reasonable care to ensure prices and descriptions are accurate, but errors may occur; if we discover an error we will let you know and give you the option to confirm or cancel.

Your order is an offer to buy. A binding contract forms when we send you a dispatch confirmation. We may decline or cancel an order (with a full refund) where required, for example if an item is unavailable or a pricing error occurred.

Payments are processed securely by our payment provider (Stripe) over an encrypted connection. We do not store your full card details. By placing an order you confirm that the payment method is yours and that the products are for personal or household use.

Delivery is covered by our Shipping Policy and returns and refunds by our Returns & Refund Policy, both of which form part of these terms.

We do not exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud. Subject to that, we are not liable for misuse of products contrary to their instructions, or for indirect or consequential loss.

You must read and follow all product safety and usage notes. Wet and smooth surfaces remain slippery even with anti-slip products in place.

All content on this Site — text, images, logos and design — is owned by or licensed to ASHDOWN PLUMBING & HEATING LIMITED and may not be reproduced without permission.

These terms and any dispute arising from them are governed by the law of England and Wales, and subject to the non-exclusive jurisdiction of its courts. Mandatory consumer-protection rights in your country of residence are unaffected.