Returns & Refund Policy

You may return eligible items within 14 days of delivery for a refund. To be eligible, items must be unused, in their original condition and packaging.

Hygiene exclusion: for health and hygiene reasons, certain personal bathroom items (for example bath sponges, and items that sit against the skin) cannot be returned once opened or used, unless they are faulty. This does not affect your statutory rights.

• Email support@ashdownph.shop with your order number and the item(s) you wish to return.
• We'll reply with a return authorisation and the return address.
• Pack the item securely and send it back within 14 days of authorisation.

Return shipping costs are the customer's responsibility unless the item is faulty or incorrect, in which case we cover them.

Once we receive and inspect your return, we'll email to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take additional time to show the funds.

Original shipping charges are non-refundable except where the item was faulty or incorrect.

If your item arrives faulty, damaged or incorrect, contact us within 14 days of delivery with a photo if possible. We will arrange a replacement or full refund, including any return shipping, at no cost to you.

If you need to cancel an order, contact us as soon as possible. If it has not yet been dispatched, we'll cancel and refund it in full. If it has already shipped, the standard returns process applies.

Nothing in this policy affects your statutory rights under the laws of England and Wales, or any mandatory consumer-protection rights in your country of residence.