Policy

Shipping Policy

How and when we get your order to you, wherever you are.

Last updated: 23 June 2026

In short

Free shipping on orders over $60; a flat $6.95 applies below that.
Orders are processed within 1–2 business days.
Delivery: 3–7 business days domestic, 7–18 international.
Any import duties or taxes are the customer's responsibility.

This summary is for convenience only. Expand each section below to read the full terms, which are what legally apply.

Order processing

When we prepare and dispatch your order.

Orders are processed and dispatched within 1–2 business days (Monday–Friday, excluding UK public holidays). You will receive an email confirmation when your order is placed and again when it ships.

Orders placed over a weekend or holiday are processed on the next business day.

Shipping rates & free shipping

What shipping costs.

All prices and shipping charges are in US Dollars (USD).

Orders of $60 or more: free standard shipping.
Orders under $60: a flat rate of $6.95.

The exact shipping charge is shown at checkout before you pay.

Delivery timeframes

How long delivery takes.

Estimated delivery times after dispatch:

Domestic: 3–7 business days.
International: 7–18 business days, depending on destination and customs.

These are estimates, not guarantees; carrier and customs delays can occur.

International orders, duties & taxes

Customs and import charges.

We ship to most countries worldwide. For international orders, any import duties, taxes or customs fees charged by the destination country are the responsibility of the customer and are not included in the price or shipping charge you pay us.

Please check your country's import rules before ordering if you are unsure.

Tracking & lost parcels

Following your order and what to do if it goes missing.

Where available, a tracking number is included in your dispatch email. If your order has not arrived within the estimated window, contact us at support@ashdownph.shop and we will help trace it with the carrier.